Rent.com: Fees and Credits Policy

Welcome to Rent.com! If you are a property owner or manager of a rental complex with 20 or more units, you must register as a "Large Property." To read more about the Fees and Credits Policy for Large Properties, click here.

If you are a property owner or manager of a rental complex with fewer than 20 units, you must register as a "Small Property." To read more about the Fees and Credits Policy for Small Properties, click here.

Large Properties

This Fees and Credits Policy is incorporated into and is made a part of the digital or written advertising agreement between you and Rent.com.

Reported Lease. You will pay to Rent.com the specified advertising fee for each "Reported Lease," which means a situation where a Renter (a) finds your residential property advertised on the www.rent.com website (the "Website"); (b) enters into a lease for a unit in the property; (c) moves into the unit; and (d) reports that lease to Rent.com.

In the Rent.com Reward Card Policy, Rent.com directs renters to tell the property they found them on Rent.com and encourages them to write "Rent.com" as their source on guest cards and/or lease applications. This is one of many ways for the parties to confirm lease validity. Importantly, however, it is not the only evidence that can establish that the renter found the property on Rent.com. Accordingly, even if Rent.com is not noted as the source, you may remain liable for the Fee if there is other reasonable evidence (such as tracking data) that the renter found the property on Rent.com.

Fees. There is no charge for you to advertise your property on the Website. You will be obligated to pay to Rent.com a success fee, which equals $389 per Reported Lease, unless otherwise stated in our advertising agreement (the "Fee"). However, if the original term for the Reported Lease is 3 months or less, the fee is reduced to $175. You must pay the Fee for such Reported Lease within thirty (30) days after the Renter's move-in date or the date on which the Renter reports the lease, whichever comes later. In the event the Property changes its manager or is sold, you will notify us within ten (10) days after the management change or sale. You will remain liable for all Fees attributable to Reported Leases after such management change or sale unless you provide evidence that the new manager or owner has assumed the liability for such Reported Leases. In the event our Agreement is terminated, you will remain liable for all Fees attributable to Reported Leases for thirty (30) days after the effective date of such termination. In the event that one advertisement results in more than one Reported Lease, there will be a Fee for each Reported Lease. Rent.com will invoice you for the Fee, which you will be required to pay per the terms of the invoice. The Fee must be paid within thirty (30) days or interest will be charged at a rate of 1.5% per month, or the highest rate allowed by applicable law, whichever is lower. If you believe there is an error on the invoice, please notify us within such 30-day period; if you fail to notify us within such 30-day period, the invoice will be deemed accurate and valid. You will also have the option to request additional related services such as the advertisement photograph/image service and/or the Precision-Targeted Email service, as described below, for an additional charge. In such event, you will pay such charges when and as invoiced, in the same manner as the Fee.

Early Termination Credit. If within 90 days after the start of the term of a Reported Lease, the Renter breaks the lease or is evicted for any reason (unless the entire lease term is less than 90 days), the Fee will be reduced to $175, and the excess between the Fee paid by the Property for such Reported Lease and the reduced Fee will be credited toward the next Fees coming due. Otherwise, Rent.com will have no obligation to credit or return any portion of a Fee.

Additional Services. If you like, you may participate in Rent.com's Precision-Targeted Email ("PTE") program. You may apply to have your property featured in these emails, based on market-specific criteria. Your participation in PTE is subject to availability and Rent.com's approval. You must provide and be responsible for the accuracy of the content. Rent.com assumes no responsibility for the success of the email campaign or for your proposed email content. Rent.com reserves the right to change the prices, availability, and format of emails within the program at any time.

Renters. Renters who sign a lease with you and then notify Rent.com may qualify to receive a $100 Reward Card or other valuable consideration from Rent.com and/or enter Rent.com's current promotion(s). Read Rent.com's Reward Card Policy. There is no charge for a Renter to search for properties on Rent.com; however, Renters must create a registration account. There is no charge for such registration.

General. Rent.com reserves the right to change these fees at any time with 30 days notice by posting those changes on the www.rent.com website; however, no notice will be required for a reduction in fees. Rent.com may choose to temporarily change this Fees and Credits Policy and the fees for services provided for promotional events, and such changes are effective when Rent.com posts the temporary promotional event on the site. Rent.com maintains sole discretionary right to change some or all of its services at any time. In the event that Rent.com introduces a new service, the fees for that service are effective at the launch of the service. Unless otherwise stated, all fees are quoted in U.S. dollars. Users are responsible for paying all fees associated with using the Rent.com service and with using Rent.com's website, and for all applicable taxes.

Small Properties

This Fees and Credits Policy is incorporated into and is made a part of the digital or written advertising agreement between you and Rent.com.

Fees. There is no charge for you to advertise your property on the Website. You will be obligated to pay to Rent.com a success fee, which equals $389 per Reported Lease, unless otherwise stated in our advertising agreement (the "Fee"). You must pay the Fee for such Reported Lease within thirty (30) days after the Renter's move-in date or the date on which the Renter reports the lease, whichever comes later. In the event the Property changes its manager or is sold, you will notify us within ten (10) days after the management change or sale. You will remain liable for all Fees attributable to Reported Leases after such management change or sale unless you provide evidence that the new manager or owner has assumed the liability for such Reported Leases. In the event our Agreement is terminated, you will remain liable for all Fees attributable to Reported Leases for thirty (30) days after the effective date of such termination. In the event that one advertisement results in more than one Reported Lease, there will be a Fee for each Reported Lease. Rent.com will invoice you for the Fee, which you will be required to pay per the terms of the invoice. The Fee must be paid within thirty (30) days, or interest will be charged at a rate of 1.5% per month or the highest rate allowed by applicable law, whichever is lower. If you believe there is an error on the invoice, please notify us within such 30-day period; if you fail to notify us within such 30-day period, the identified Reported Leases will be deemed verified, and the invoice will be deemed accurate and valid.

Posting Period. Your Small Property advertisement will remain active for 14 days. You may remove the advertisement at any time by logging onto Rent.com's Managers home page at https://www.rent.com/manage/account and clicking on the "Deactivate" button for that listing, or by contacting customer care at listings@rent.com or 866.441.RENT (7368). At the end of the initial 14 days, you can renew the posting at no charge for an additional 14 days. A valid credit card is required for your initial listing of the advertisement and usage of the Website, to allow Rent.com to verify your identity; however, your credit card will not be used to pay the Fee without your prior approval.