Pricing

Price pack for Domestic & European Economic Area Consumer Cards

In-person payments

Per transaction

1,69%

Minimum Fee of €0,03 per transaction applies.

Online Payments

Per transaction

2,19% + €0,15

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In-person payments acquiring fees*

Domestic & European Economic Area Consumer Cards

Payment method	Interchange	Processing Fee
Visa(1)	1,69%	–
Mastercard(1)	1,69%	–
Maestro(1)	1,69%	–
Diners(1)	1,69%	–
Discover(1)	1,69%	–

*Minimum Fee of €0,03 per transaction applies.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

Other Fees

Refund cost

Payment acceptance fees + €0.30

Cancellation cost

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Scheme Behavioral Fees

Download here

In-person payments acquiring fees*

Domestic & ΕΕΑ Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa(1)	✓	✓	1,16%	–
Mastercard(1)	✓	✓	1,16%	–
Maestro(1)	✓	✓	1,16%	–
Diners(1)	✓	✓	1,16%	–
Discover(1)	✓	✓	1,16%	–
Amex(1)	2,75%**			–
JCB	✓	✓	1,10%	–
Union Pay	✓	✓	1,50%	0,20€

Alternative Payment Methods
Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Alipay	2,40%			-

*Minimum Fee of €0,03 per transaction applies.

**An additional 0,40% applies if the card is issued outside EEA.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

Other Fees

Refund cost

Payment acceptance fees + €0.30

Cancellation cost

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Scheme Behavioral Fees

Download here

Online Payments Acquiring Fees

The applied Interchange fee resides at 0.20% for debit cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa(1)	2,19%	€0,15
Mastercard(1)	2,19%	€0,15
Maestro(1)	2,19%	€0,15
Diners(1)	2,19%	€0,15
Discover(1)	2,19%	€0,15

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

When using certain official plugins for eCommerce platforms a surcharge of 0,35% may apply.

Other Fees

Refund cost

Payment acceptance fees + €0.30

Cancellation cost

FREE

3d secure authentication

€0,03 per attempt

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Scheme Behavioral Fees

Download here

Online Payment Acquiring Fees

Domestic & ΕΕΑ Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa(1)	✓	✓	1,90%	€0,15
Mastercard(1)	✓	✓	1,90%	€0,15
Maestro(1)	✓	✓	1,90%	€0,15
Diners(1)	✓	✓	1,90%	€0,15
Discover(1)	✓	✓	1,90%	€0,15
Amex(1)	2,95%*			€0,15
JCB	✓	✓	1,10%	€0,15
PayPal(2)	0,10%

Alternative Payment Methods
Payment method	Interchange	Processing Fee
Pay on Delivery	–	€0,10
Bluecode	0,50%	€0,08
EPS	1,25%	€0,30
iDEAL	-	€0,20
MobilePay Online(3)	€0,10
MB Way	0,69%	€0,09
MB Ref(4)	1,60%	€0,24
WeChat Pay	1,75%	€0,24
Trustly(5)	0,99%	–

*An additional 0,40% applies if the card is issued outside EEA

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

(2)Processing fee charged to your Profile account, excluding any fees PayPal may charge to your PayPal account.

(3)MobilePay Online: An additional fee on top of the existing card fees mentioned above.

(4)min: €0,40 and max: €1,50.

(5)A minimum fee of €0,55 applies.

When using certain official plugins for eCommerce platforms a surcharge of 0,35% may apply.

Other Fees

Refund cost

Payment acceptance fees + €0.30

Cancellation cost

FREE

Refund cost Bluecode

FREE

Refund cost EPS

€0,40

Refund cost iDEAL

€0,30

Refund cost MobilePay Online

FREE

Refund cost WeChat Pay

€0,30

Refund cost Trustly

€0,60

Card Verification (with Zero Amount)

€0,05

3d secure authentication

€0,03 per attempt

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Scheme Behavioral Fees

Download here

Over the Phone - Acquiring Fees*

Payment method	Interchange	Processing Fee
Visa	2,19%	€0,15
Mastercard	2,19%	€0,15
Maestro	2,19%	€0,15
Diners	2,19%	€0,15
Discover	2,19%	€0,15

*Relates to Virtual Terminal and MOTO.

Other Fees

Refund cost

Payment acceptance fees + €0,30

Cancellation cost

FREE

Daily Sales Clearance

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Over the Phone - Acquiring Fees*

Domestic & ΕΕΑ Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa	✓	✓	1,90%	€0,15
Mastercard	✓	✓	1,90%	€0,15
Maestro	✓	✓	1,90%	€0,15
Diners	✓	✓	1,90%	€0,15
Discover	✓	✓	1,90%	€0,15
JCB	✓	✓	1,10%	€0,15
Amex	2,95%**			0,24 €

*Relates to Virtual Terminal and MOTO.

**An additional 0,40% applies if the card is issued outside EEA.

Other Fees

Refund cost

Payment acceptance fees + €0,30

Cancellation cost

FREE

Daily Sales Clearance

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: €0,50

Min: €0,08

viva.com Account

Omnichannel Payment Plans (monthly subscription)
- ✓
  Zero: €0,00*
  Terminal IDs and websites: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  Users: per user***
  *min monthly charge €4,99
- ✓
  Default: €4,99
  Terminal IDs: up to 3**
  Websites: up to 1**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 4
  Users: 2***
- ✓
  Standard: €12,99€
  Terminal IDs: up to 10**
  Websites: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 15
  Users: 3***
- ✓
  Premium: €19,99
  Terminal IDs: up to 20**
  Websites: up to 5**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 30
  Users: 5***
  
  **Cost per extra Terminal ID & websites:
  Monthly charge: €2,00
  ***Cost per extra User
  Monthly charge: €1,00€
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
In-Person Payment Plans (monthly subscription)
- ✓
  Zero: €0,00*
  Terminal IDs: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  Users: per user***
  *min monthly charge €4,99
- ✓
  Default: €4,99
  Terminal IDs: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 4
  Users: 2***
- ✓
  Standard: €12,99
  Terminal IDs: up to 10**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 15
  Users: 3***
- ✓
  Premium: €19,99
  Terminal IDs: up to 20**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 30
  Users: 5***
  
  **Cost per extra Terminal ID:
  Monthly charge: €2,00
  ***Cost per extra User
  Monthly charge: €1,00
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Ecommerce Payment Plans (monthly subscription)
- ✓
  Zero: €0,00*
  Websites: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  Users: per user***
  *min monthly charge €4,99
- ✓
  Default: €4,99
  Websites: up to 1**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 4
  Users: 2***
- ✓
  Standard: €12,99
  Websites: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 15
  Users: 3***
- ✓
  Premium: €19,99
  Websites: up to 5**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing SEPA Credit Transfers: 30
  Users: 5***
  
  **Cost per extra website:
  Monthly charge: €2,00
  ***Cost per extra User
  Monthly charge: €1,00
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Support Level (monthly subscription)
- ✓
  Default: FREE
  Support level: Digital Agent Chat (AI)
- ✓
  Standard: €4,99
  Support level: Digital /Human Agent Chat
- ✓
  Premium: €19,99
  Support level: Chat/Call/ Video (Human Appointment)
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Account Information
- ✓
  Account with IBAN (GR) with unlimited free incoming transfers:
  10,00 € (monthly fee)
  or
  Account with IBAN (GR) with a fee per incoming transfer (See Transfers and Payments section): no monthly fee
- ✓
  Cash Withdrawals
  Applies to viva.com cards
  €400 per day
  €10,000 per month
- ✓
  Cash withdrawal fee
  2% of transaction value (minimum €1, maximum €5)
  first 3 withdrawals or first € 1.000 per calendar month: FREE
- ✓
  Foreign currency transaction fees
  3% on transaction value
- ✓
  viva.com digital business debit card
  FREE
- ✓
  Physical viva.com debit card
  Monthly fee: €2,99
Transfers & Payments
- ✓
  Outgoing transfers
  Through SEPA Credit Transfer
  Applies to any Euro bank account
  €1,00
  Through SEPA Instant Credit Transfer
  €1,00
- ✓
  Incoming transfers
  Cost per incoming transfer:
  up to €5.000,00 : €0,50
  from €5.000,01 to €10.000,00: €2,00
  from €10.000,01 to €20.000,00: €3,00
  over €20.000,01: €4,50
Account Charging
- ✓
  Visa, Mastercard, Maestro
  1,9% + 0,1€ (minimum charge 0,3€)
- ✓
  American Express
  2,9% + 0,1€ (minimum charge 0,3€)
Merchant's Breach Fee & Investigation Fees
- ✓
  Merchant's Breach Fee
  A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
  €350
- ✓
  Account Investigation Fee
  €250
- ✓
  Card Investigation Transaction Fee
  €20,00 per transaction
- ✓
  Payout Investigation Transaction Fee
  €20,00 per transaction
- ✓
  Confiscations
  €200 (per confiscation)
Dispute Fees
- ✓
  Disputes/ Chargeback
  €20 per Lost Transaction
Banking Products Price list
- ✓
  Deposit Products
  See here

The above pricing is effective as of 21/5/2026 10:00 EET. Pricing updates on a monthly basis.

Pricing

Price pack for Domestic & European Economic Area Consumer Cards

In-person payments acquiring fees*

In-person payments acquiring fees*

Online Payments Acquiring Fees

Online Payment Acquiring Fees

Over the Phone - Acquiring Fees*

Over the Phone - Acquiring Fees*

viva.com Account

Omnichannel Payment Plans (monthly subscription)

In-Person Payment Plans (monthly subscription)

Ecommerce Payment Plans (monthly subscription)

Support Level (monthly subscription)

Account Information

Transfers & Payments

Account Charging

Merchant's Breach Fee & Investigation Fees

Dispute Fees

Banking Products Price list