Pricing
Price pack for Domestic Consumer Cards
Per transaction
1,69 %Minimum Fee of 0.36 SEK per transaction applies.
Per transaction
2,19 % + 1.80 SEKGet Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
In-person payments acquiring fees*
Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
 | 1,69 % | - | ||
 | 1,69 % | - | ||
 | 1,69 % | - | ||
 | 1,69 % | - | ||
 | 1,69 % | - | ||
*Minimum Fee of 0.36 SEK per transaction applies.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 3.60 SEK
Cancellation cost
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Scheme Behavioral Fees
Download here
In-person payments acquiring fees*
Domestic Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
| ✓ | ✓ | 0,99 % | – |
| ✓ | ✓ | 0,99 % | – |
| ✓ | ✓ | 0,99 % | – |
| ✓ | ✓ | 0,99 % | – |
| ✓ | ✓ | 0,99 % | – |
 | 2,75 %** | – | ||
 | ✓ | ✓ | 1,10 % | – |
 | ✓ | ✓ | 1,50% | 2.20 SEK |
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
2,99 % | 3.50 SEK | |||
 | 2,40 % | - | ||
*Minimum Fee of 0.36 SEK per transaction applies.
**An additional 0,40% applies if the card is issued outside EEA.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 3.60 SEK
Cancellation cost
FREE
Refund cost Klarna
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Scheme Behavioral Fees
Download here
viva.com Account
Omnichannel Payment Plans (monthly subscription)
- ✓
Zero: 0 SEK*
Terminal IDs and websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 58 SEK - ✓
Default: 58 SEK
Terminal IDs: up to 3**
Websites: up to 1**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
Users: 2***
- ✓
Standard: 150 SEK
Terminal IDs: up to 10**
Websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
Users: 3***
- ✓
Premium: 232 SEK
Terminal IDs: up to 20**
Websites: up to 5**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
Users: 5***
**Cost per extra Terminal ID & websites:
Monthly charge: 24 SEK
***Cost per extra User
Monthly charge: 12 SEK
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
In-Person Payment Plans (monthly subscription)
- ✓
Zero: 0 SEK*
Terminal IDs: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 58 SEK - ✓
Default: 58 SEK
Terminal IDs: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
Users: 2***
- ✓
Standard: 150 SEK
Terminal IDs: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
Users: 3***
- ✓
Premium: 232 SEK
Terminal IDs: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
Users: 5***
**Cost per extra Terminal ID:
Monthly charge: 24 SEK
***Cost per extra User
Monthly charge: 12 SEK
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Ecommerce Payment Plans (monthly subscription)
- ✓
Zero: 0 SEK*
Websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 58 SEK - ✓
Default: 58 SEK
Websites: up to 1**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
Users: 2***
- ✓
Standard: 150 SEK
Websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
Users: 3***
- ✓
Premium: 232 SEK
Websites: up to 5**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
Users: 5***
**Cost per extra website:
Monthly charge: 24 SEK
***Cost per extra User
Monthly charge: 12 SEK
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: 58 SEK
Support level: Digital /Human Agent Chat
- ✓
Premium: 232 SEK
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Account with IBAN (GR) with unlimited free incoming transfers:
115,00 SEK (per month)or
Account with IBAN (GR) with a fee per incoming transfer (no monthly fee):
up to 57.500,00 SEK: 5,75 SEK
from 57.500,01 SEK to 115.000,00 SEK: 23,00 SEK
from 115.000,01 SEK to 230.000,00 SEK: 34,50 SEK
over 230.000,01 SEK: 51,75 SEK
- ✓
Transfer money
Applies to any SE bank account
6 SEK
- ✓
Cash withdrawal fee
2% of transaction value (minimum 12.00 SEK, maximum 60.00 SEK)
first 3 withdrawals or first SEK 12,000.00 SEK per calendar month: FREE
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
Cash Withdrawals
Applies to viva.com cards
4,000 SEK per day
100,000 SEK per month - ✓
viva.com digital business debit card
FREE
- ✓
Order of a physical viva.com debit card
Monthly fee: 36 SEK
- ✓
Account Charging
- ✓
Visa, Mastercard, Maestro
1,9% + 0,1 SEK (minimum charge 0,3 SEK)
- ✓
American Express
2,9% + 0,1 SEK (minimum charge 0,3 SEK)
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
3,500 SEK
- ✓
Account Investigation Fee
2,500 SEK
- ✓
Card Investigation Transaction Fee
200 SEK per transaction
- ✓
Payout Investigation Transaction Fee
200 SEK per transaction
- ✓
Confiscations
2,320 SEK (per confiscation)
- ✓
Dispute Fees
- ✓
Disputes / Chargeback
20 SEK per Lost Transaction
- ✓
The above pricing is effective as of 21/5/2026 10:00 EET. Pricing updates on a monthly basis.