Pricing
Price pack for Domestic Consumer Cards
Per transaction
1,69 %Minimum Fee of 0.36 SEK per transaction applies.
Per transaction
2,19 % + 1.80 SEKGet Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
Card Present Acquiring Fees*
Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.
Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
---|---|---|---|---|
Visa(1) | 1,69 % | - | ||
Mastercard(1) | 1,69 % | - | ||
Maestro(1) | 1,69 % | - | ||
Diners(1) | 1,69 % | - | ||
Discover(1) | 1,69 % | - |
*Minimum Fee of 0.36 SEK per transaction applies.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 3.60 SEK
Cancellation cost
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Card Present Acquiring Fees*
Domestic Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods
Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
---|---|---|---|---|
Visa(1) | ✓ | ✓ | 0,99 % | – |
Mastercard(1) | ✓ | ✓ | 0,99 % | – |
Maestro(1) | ✓ | ✓ | 0,99 % | – |
Diners(1) | ✓ | ✓ | 0,99 % | – |
Discover(1) | ✓ | ✓ | 0,99 % | – |
Amex(1) | 2,20 % | 0,30 % | - | |
Alipay | 2,40 % | - | ||
JCB** | ✓ | ✓ | 1,10 % | – |
Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
---|---|---|---|---|
2,99 % | 3.50 SEK |
*Minimum Fee of 0.36 SEK per transaction applies.
**Not applicable to individuals.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 3.60 SEK
Cancellation cost
FREE
Refund cost Klarna
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40 %
Max: 5.82 SEK
Min: 0.94 SEK
viva.com Account
Plans (monthly subscription)
- ✓
Zero: 0 SEK*
Terminal IDs & websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
*min monthly charge 58 SEK
(Available from 19/07/2024) - ✓
Default: 58 SEK
Terminal IDs & websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
- ✓
Standard: 150 SEK
Terminal IDs & websites: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
- ✓
Premium: 232 SEK
Terminal IDs & websites: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
**Cost per extra Terminal ID & websites:Monthly charge: 24 SEK
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: 58 SEK
Support level: Digital /Human Agent Chat
- ✓
Premium: 232 SEK
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Transfer money
Applies to any SE bank account
6 SEK
- ✓
Cash withdrawal fee
2% of transaction value (minimum 12.00 SEK, maximum 60.00 SEK)
first 3 withdrawals or first SEK 12,000.00 SEK per calendar month: FREE
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
Cash Withdrawals
Applies to viva.com cards
4,000 SEK per day
100,000 SEK per month
200,000 SEK per rolling 12-month period - ✓
viva.com digital business debit card
FREE
- ✓
Order of a physical viva.com debit card
Monthly fee: 36 SEK
- ✓
IBAN designator (GR)
Monthly charge: 115,00 SEK
- ✓
Account Charging
- ✓
Visa, Mastercard, Maestro
1,9% + 0,1 SEK (minimum charge 0,3 SEK)
- ✓
American Express
2,9% + 0,1 SEK (minimum charge 0,3 SEK)
Effective since: 12/07/2024
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
3,500 SEK
- ✓
Account Investigation Fee
2,500 SEK
- ✓
Card Investigation Transaction Fee
200 SEK per transaction
- ✓
Payout Investigation Transaction Fee
200 SEK per transaction
- ✓
Confiscations
2,320 SEK (per confiscation)
- ✓
Dispute Fees
- ✓
Disputes / Chargeback
20 SEK per Lost Transaction
- ✓
The above pricing is effective as of 01/08/2024 00:00 CET. Pricing updates on a monthly basis.