Pricing
Price pack for Domestic Consumer Cards
Per transaction
1.69%Minimum Fee of 0.15 LEI per transaction applies.
Per transaction
2.19% + 0.3 LEIGet Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
Card Present Acquiring Fees*
Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.
Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
---|---|---|---|---|
Visa(1) | 1.69% | – | ||
Mastercard(1) | 1.69% | – | ||
Maestro(1) | 1.69% | – | ||
Diners(1) | 1.69% | – | ||
Discover(1) | 1.69% | – |
*Minimum Fee of 0.15 LEI per transaction applies.
(1)(*) Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 1.50 LEI
Cancellation cost
FREE
Mastercard Send
Merchant rebates
Fee per transaction: 0.40%
Max: 2.50 LEI
Min: 0.40 LEI
Visa Direct
Merchant rebates
Fee per transaction: 0.40%
Max: 2.50 LEI
Min: 0.40 LEI
Card Present Acquiring Fees
Domestic Commercial Cards / European Cards / UK Cards / International Cards - Alternative Payment Methods
Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
---|---|---|---|---|
Visa(1) | ✓ | ✓ | 1.16% | – |
Mastercard(1) | ✓ | ✓ | 1.16% | – |
Maestro(1) | ✓ | ✓ | 1.16% | – |
Diners(1) | ✓ | ✓ | 1.16% | – |
Discover(1) | ✓ | ✓ | 1.16% | – |
Amex(1) | 2.20% | 0.30% | - | |
Alipay | 2.40% | - | ||
JCB** | ✓ | ✓ | 1.10% | – |
*Minimum Fee of 0.15 LEI per transaction applies.
**Not applicable to individuals.
(1)(*) Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 1.50 LEI
Cancellation cost
FREE
Mastercard Send
Merchant rebates
Fee per transaction: 0.40%
Max: 2.50 LEI
Min: 0.40 LEI
Visa Direct
Merchant rebates
Fee per transaction: 0.40%
Max: 2.50 LEI
Min: 0.40 LEI
viva.com | Account
Plans (monthly subscription)
- ✓
Zero: 0,00 LEI*
Terminal IDs & websites : per item**
Digital Cards: unlimited
Real Time Settlement: yes
*min monthly charge 25 LEI
(Available from: 19/07/2024) - ✓
Default: 25 LEI
Terminal IDs & websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
- ✓
Standard: 65 LEI
Terminal IDs & websites: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
- ✓
Premium: 100 LEI
Terminal IDs & websites: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
**Cost per extra terminal ID & websites:Monthly charge: 10 LEI
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: 25 LEI
Support level: Digital /Human Agent Chat
- ✓
Premium: 100 LEI
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Transfer money
Applies to any Romanian bank account
3 LEI
- ✓
Cash withdrawal fee
2% of transaction value (minimum 5.00 LEI maximum 25.00 LEI)
first 3 withdrawals or 5,000 LEI first per calendar month: FREE
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
Cash Withdrawals
Applies to viva.com Cards
5,000 LEI per day
100,000 LEI per month - ✓
viva.com digital business debit card
FREE
- ✓
Order of a physical viva.com debit card
Monthly fee: 15 LEI
- ✓
IBAN designator (GR)
Monthly charge: 50 LEI
- ✓
Account charging
- ✓
Visa, Mastercard, Maestro
1,9% + 0,1 LEI (minimum charge 0,3 LEI)
- ✓
American Express
2,9% + 0,1 LEI (minimum charge 0,3 LEI)
Effective since: 12/07/2024
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
1.680 LEI
- ✓
Account Investigation Fee
1.200 LEI
- ✓
Card Investigation Transaction Fee
96 LEI per transaction
- ✓
Payout Investigation Transaction Fee
96 LEI per transaction
- ✓
Confiscations
1.000 LEI (per confiscation)
- ✓
Dispute Fees
- ✓
Disputes/ Chargeback
20 LEI per Lost Transaction
- ✓
The above pricing is effective as of 01/08/2024 00:00 CET. Pricing updates on a monthly basis.