Tips to keep your transactions safe

Security is paramount to viva.com, and as of the 14 September 2019, we have been fully compliant with the European Directive PSD2 (Payment Services Directive 2).

We have taken all necessary measures to enhance the security of electronic transactions via viva.com Debit Card and also the safety of viva.com | Account.

The Security of viva.com Checkout Pages

Our new checkout pages are fully compliant to the PSD2 Directive therefore; Strong Customer Authentication (SCA) is applied to all electronic payments within the European Economic Area (EEA). Ultimately, no further enhancements are required from the merchant’s side, and no technical development is needed.

What is SCA?

SCA is performed through using a two-factor authentication process, whereby two of the following three factors must be used systematically during the authentication experience:

The Security of your viva.com Debit Card

When using the viva.com Debit Card for Card and Online transactions, we have made sure that payments are safe and fully protected and have the following processes in place:

Card Transactions

For contactless card transactions, a PIN code is still required for purchases that exceed the CVM limit of the country.

There is a maximum cumulative amount that can be made without a PIN contactless transactions. When this amount is exceeded, a PIN transaction is requested.

Online transactions

Before the completion of an online transaction, and after entering your card details, you will need to enter the code you will receive via SMS (One Time Password — OTP) from viva.com. Then you’ll be asked to ‘recognize’ a previous online transaction made using the same card.

Please be aware, that due to the gradual adoption of strong identification requirements by all parties involved, in some instances for e-commerce transactions, strong identification may not be applied from 14 September 2019.

Further Personal Protection

How can you protect yourself from Phishing attempts and malicious actions?

Phishing is an attempt by Cybercriminals to try and gain your sensitive information, such as your password, PIN, card number or account details. They are likely to pretend to be someone familiar to you by using a fake emails address, verified business partner credentials, or even pretending to be the support team of your bank or mobile telecom provider etc.

While we follow all security requirements to protect you, there are some things you can do to protect yourself from phishing attempts:

Never open emails from unknown senders.
Never share your personal information with anyone you don’t know; whether over the phone or on an unfamiliar website.

In addition to the phishing scams, you also need to protect yourself from other malicious actions such as fake websites, telephone fraud, or even SIM-Swap fraud.

There are also ways to protect your personal information and keep a strong antifraud profile:

❗️ Be sure to protect your personal data and passwords securely.

❗️ Don’t use the same passwords for all your accounts or passwords, or use your birthday date or your telephone number.

❗️ Be sure that you create a strong password combining letters, numbers and symbols, and more than 8 characters

❗️ Make sure you activate the two-factor authentication, whenever it is available.

❗️ Always check the websites you are visiting are safe and begin with https://

e.g. https://www.viva.com

❗️ Never trust SMS and email senders you do not recognise.
Do not open untrusted emails and messages, and never send sensitive data through them.

❗️ Do not answer phone calls from foreign numbers you don’t recognise, and never share personal data with people you do not know over the phone.

❗️ Be aware of SIM-Swap fraud, which is used by fraudsters who want to take over your phone number and pretend to be you.
They then use your information to open accounts, request password changes, and access your e-banking etc.

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