Viva.com x Kate Media
End-to-end hospitality solution that streamlines service and increases average order value by up to 10%.
The Challenge
Slow service frustrates guests and puts pressure on staff. In many restaurants, customers wait too long to order or pay, while teams juggle manual processes and card machines.
The impact? Slower table turns, rising labour costs, and a disrupted guest experience.
The Solution
Kate Media’s self-service kiosks, powered by Viva.com’s Tap on Any Device technology, combine ordering and payment on a single screen—right at the table.
Guests can browse the menu, place their order, and pay whenever they’re ready—no waiting for staff or card machines.
Results in Numbers
reduction in labour costs
With less time spent on payment and order handling, staff can focus on where it matters most.
increase in order value
Self-service drives larger baskets through better menu visibility and upselling.
increase in staff tips
Guests appreciate the smooth experience and reward it.
Our Solution in Action: EL&N Café
“It makes it really easy for customers to just tap the screen when making a payment — and at the same time, we don’t need to have any extra hardware or complications.”
Experience Even More with Viva.com
Flexible Payments
Accept 40+ local and international payment methods.
Quick Settlement
Payments settle in your Viva.com Account within 60 minutes.
Hardware-Free
No added hardware or complications.
Scalable
Built to scale with your business.
Ready To Speed Things Up?
Let’s make your service smarter, faster, and built for today.
