Transparent Payment Pricing for Businesses

Pricing

Price pack for Domestic Consumer Cards

In-person payments

Per transaction

1,69 %

Minimum Fee of 0,72 CZK per transaction applies.

Online Payments

Per transaction

2,19 % + 10 CZK

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In-person payments acquiring fees*

Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa(1)	1,69 %	–
Mastercard(1)	1,69 %	–
Maestro(1)	1,69 %	–
Diners(1)	1,69 %	–
Discover(1)	1,69 %	–

*Minimum Fee of 0,72 CZK per transaction applies.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

Other Fees

Refund cost

Payment acceptance fees + 7,50 CZK

Cancellation cost

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Scheme Behavioral Fees

Download here

In-person payments acquiring fees*

Domestic Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa(1)	✓	✓	1,16 %	–
Mastercard(1)	✓	✓	1,16 %	–
Maestro(1)	✓	✓	1,16 %	–
Diners(1)	✓	✓	1,16 %	–
Discover(1)	✓	✓	1,16 %	–
Amex(1)	2,75 %**			–
JCB	✓	✓	1,10 %	–
Union Pay	✓	✓	1,50%	–

Alternative Payment Methods
Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Alipay	2,40 %			–

*Minimum Fee of 0,72 CZK per transaction applies.

**An additional 0,40% applies if the card is issued outside EEA.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

Other Fees

Refund cost

Payment acceptance fees + 7,50 CZK

Cancellation cost

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Scheme Behavioral Fees

Download here

Online Payments Acquiring Fees

Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa(1)	2,19 %	10 CZK
Mastercard(1)	2,19 %	10 CZK
Maestro(1)	2,19 %	10 CZK
Diners(1)	2,19 %	10 CZK
Discover(1)	2,19 %	10 CZK

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

When using certain official plugins for eCommerce platforms a surcharge of 0,35 % may apply.

Other Fees

Refund cost

Payment acceptance fees + 7,50 CZK

Cancellation cost

FREE

3d secure authentication

0,75 CZK per attempt

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Scheme Behavioral Fees

Download here

Online Payments Acquiring Fees

Domestic Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods.

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa(1)	✓	✓	2,06 %	10 CZK
Mastercard(1)	✓	✓	2,06 %	10 CZK
Maestro(1)	✓	✓	2,06 %	10 CZK
Diners(1)	✓	✓	2,06 %	10 CZK
Discover(1)	✓	✓	2,06 %	10 CZK
Amex(1)	2,95 %*			10 CZK
JCB	✓	✓	1,10 %	10 CZK
PayPal(2)	0,10 %

Alternative Payment Methods
Payment method	Interchange	Processing Fee
Klarna	4,99 %	8,50 CZK
Pay on Delivery	–	2,45 CZK
PayU	2,30 %	–
Trustly	2,00 %	2,48 CZK

*An additional 0,40% applies if the card is issued outside EEA

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

(2)Processing fee charged to your Profile account, excluding any fees PayPal may charge to your PayPal account.

When using certain official plugins for eCommerce platforms a surcharge of 0,35 % may apply.

Other Fees

Refund cost

Payment acceptance fees + 7,50 CZK

Cancellation cost

FREE

Refund cost Klarna

FREE

Refund cost PayU

17,29 CZK

Refund cost Trustly

14,88 CZK

Card Verification (with Zero Amount)

1,23 CZK

3d secure authentication

0,75 CZK per attempt

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Scheme Behavioral Fees

Download here

Over the Phone - Acquiring Fees*

Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa	2,19 %	10 CZK
Mastercard	2,19 %	10 CZK
Maestro	2,19 %	10 CZK
Diners	2,19 %	10 CZK
Discover	2,19 %	10 CZK

*Relates to Virtual Terminal and MOTO.

Other Fees

Refund cost

Payment acceptance fees + 7,50 CZK

Cancellation cost

FREE

Daily Sales Clearance

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Over the Phone - Acquiring Fees*

Domestic Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa	✓	✓	2,06 %	10 CZK
Mastercard	✓	✓	2,06 %	10 CZK
Maestro	✓	✓	2,06 %	10 CZK
Diners	✓	✓	2,06 %	10 CZK
Discover	✓	✓	2,06 %	10 CZK
Amex	2,95 %**			10 CZK
JCB	✓	✓	1,10 %	10 CZK

*Relates to Virtual Terminal and MOTO.

**An additional 0,40% applies if the card is issued outside EEA.

Other Fees

Refund cost

Payment acceptance fees + 7,50 CZK

Cancellation cost

FREE

Daily Sales Clearance

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 11.85 CZK

Min: 1.90 CZK

viva.com Account

Omnichannel Payment Plans (monthly subscription)
- ✓
  Zero: 0 CZK*
  Terminal IDs & websites: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  Users: per user***
  
  *min monthly charge 123,50 CZK
- ✓
  Default: 123,50 CZK
  Terminal IDs: up to 3**
  Websites: up to 1**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 4
  Users: 2***
- ✓
  Standard: 321 CZK
  Terminal IDs: up to 10**
  Websites: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 15
  Users: 3***
- ✓
  Premium: 494 CZK
  Terminal IDs: up to 20**
  Websites: up to 5**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 30
  Users: 5***
  
  **Cost per extra Terminal ID & websites:
  Monthly charge: 50 CZK
  
  ***Cost per extra User
  Monthly charge: 25 CZK
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
In-Person Payment Plans (monthly subscription)
- ✓
  Zero: 0 CZK*
  Terminal IDs: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  Users: per user***
  
  *min monthly charge 123,50 CZK
- ✓
  Default: 123,50 CZK
  Terminal IDs: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 4
  Users: 2***
- ✓
  Standard: 321 CZK
  Terminal IDs: up to 10**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 15
  Users: 3***
- ✓
  Premium: 494 CZK
  Terminal IDs: up to 20**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 30
  Users: 5***
  
  **Cost per extra Terminal IDs:
  Monthly charge: 50 CZK
  
  ***Cost per extra User
  Monthly charge: 25 CZK
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Ecommerce Payment Plans (monthly subscription)
- ✓
  Zero: 0 CZK*
  Websites: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  Users: per user***
  
  *min monthly charge 123,50 CZK
- ✓
  Default: 123,50 CZK
  Websites: up to 1**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 4
  Users: 2***
- ✓
  Standard: 321 CZK
  Websites: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 15
  Users: 3***
- ✓
  Premium: 494 CZK
  Websites: up to 5**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 30
  Users: 5***
  
  **Cost per extra website:
  Monthly charge: 50 CZK
  
  ***Cost per extra User
  Monthly charge: 25 CZK
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Support Level (monthly subscription)
- ✓
  Default: FREE
  Support level: Digital Agent Chat (AI)
- ✓
  Standard: 123,50 CZK
  Support level: Digital /Human Agent Chat
- ✓
  Premium: 494 CZK
  Support level: Chat/Call/ Video (Human Appointment)
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Account Information
- ✓
  Account with IBAN (GR) with unlimited free incoming transfers:
  250 CZK (per month)
  or
  Account with IBAN (GR) with a fee per incoming transfer (no monthly fee):
  up to 125.000,00 CZK: 12,50 CZK
  from 125.000,01 CZK to 250.000,00 CZK: 50,00 CZK
  from 250.000,01 CZK to 500.000,00 CZK: 75,00 CZK
  over 500.000,01 CZK: 112,50 CZK
- ✓
  Transfer money
  This applies to any CZ bank account
  15 CZK
- ✓
  Cash withdrawal fee
  2% of transaction value (minimum 25,00 CZK, maximum 125,00 CZK)
  first 3 withdrawals or first 25.000,00 CZK per calendar month: FREE
- ✓
  Foreign currency transaction fees
  3% on transaction value
- ✓
  Cash Withdrawals Limits
  Applies to viva.com cards
  10 000 CZK per day
  260 000 CZK per month
- ✓
  viva.com digital business debit card
  FREE
- ✓
  Order of a physical viva.com debit card
  Monthly fee: 75 CZK
Account Charging
- ✓
  Visa, Mastercard, Maestro
  1,9% + 0,1 CZK (minimum charge 0,3 CZK)
- ✓
  American Express
  2,9% + 0,1 CZK (minimum charge 0,3 CZK)
Merchant's Breach & Investigation Fees
- ✓
  Merchant's Breach Fee
  A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
  10 000 CZK
- ✓
  Account Investigation Fee
  7 000 CZK
- ✓
  Card Investigation Transaction Fee
  550 CZK per transaction
- ✓
  Payout Investigation Transaction Fee
  550 CZK per transaction
- ✓
  Confiscations
  4 900 CZK (per confiscation)
Dispute Fees
- ✓
  20 CZK per Lost transaction

The above pricing is effective as of 03/09/2026 16:00 EET.

Pricing

Price pack for Domestic Consumer Cards

In-person payments acquiring fees*

In-person payments acquiring fees*

Online Payments Acquiring Fees

Online Payments Acquiring Fees

Over the Phone - Acquiring Fees*

Over the Phone - Acquiring Fees*

viva.com Account

Omnichannel Payment Plans (monthly subscription)

In-Person Payment Plans (monthly subscription)

Ecommerce Payment Plans (monthly subscription)

Support Level (monthly subscription)

Account Information

Account Charging

Merchant's Breach & Investigation Fees

Dispute Fees